Support

At HotSlots Casino, we understand that quick and helpful support is essential for an enjoyable gaming experience. Our dedicated support team is ready to assist you with any questions or concerns you might have about your account, games, payments, or bonuses.

24/7 Live Chat Support

Our most popular support option is our live chat service, available 24 hours a day, 7 days a week. Our friendly support agents typically respond within 60 seconds, making this the fastest way to get assistance. Whether you need help with a deposit method or have questions about game rules, our team is always ready to help.

Email Support

For less urgent matters or more detailed inquiries, you can reach our support team via email at support@hotslots.io. Our agents strive to respond to all email inquiries within 24 hours. This option is perfect if you need to send screenshots or have complex questions that require thorough explanations.

Comprehensive FAQ Section

Before contacting our support team, you might find answers to common questions in our extensive FAQ section. We've compiled detailed information about account verification, deposit and withdrawal processes, bonus terms, and game rules to help you find quick solutions to common questions.

Payment Support

Have questions about our payment methods? Our support team can guide you through using Visa, MasterCard, ecoPayz, Bank Transfer, AstroPay Card, or Mifinity for your transactions. They can also assist with currency options including EUR, GBP, USD, and CAD.

Game-Related Assistance

With over 30 top software providers including NetEnt, Microgaming, Evolution Gaming, and Pragmatic Play, our game selection is vast. If you encounter any issues while playing or have questions about specific games, our support team has the expertise to help.

Bonus Inquiries

Our support agents can clarify any questions about our welcome bonus of up to €500 (with 150% and 200% match options) or any other promotional offers. They'll explain wagering requirements, eligible games, and other important terms to ensure you get the most from your bonuses.

Account Security

Your security is our priority. If you notice any suspicious activity on your account or need help with password resets, our support team is available immediately to assist and protect your information.

Multilingual Support

HotSlots Casino offers support in multiple languages to accommodate our international player base, ensuring clear communication regardless of where you're playing from.

We're Here For You

Our support team isn't just knowledgeable—they're players too. They understand your concerns and are committed to making your gaming experience at HotSlots Casino smooth and enjoyable. Don't hesitate to reach out whenever you need assistance—we're here to help.